Technical writing conveys complex content clearly

As specialists in technical writing, we create professional technical documentation for you that gets to the heart of complex issues, avoids operating errors and leaves no questions unanswered.

With the help of text, images, video or animation, we are the interface between experts and users. In the past, the work of technical writers was limited primarily to writing operating instructions, but today it extends to the entire field of information management and corporate communications. As specialists in technical writing, we create professional technical documentation for you that gets to the heart of complex issues and leaves no questions unanswered.

Your benefit with us as a service provider of technical documentation



Michael Schöner

Higher customer satisfaction

Thanks to comprehensible information tailored to the target group

Documentation and illustration

Technical documentation and illustration from a single source.

Reduce costs

Low publication and translation costs due to database-driven content management and translation memory systems (TMS)

Exact graphical representation

Graphics let you dispense with long text explanations and paraphrases.

Relieving the strain on your editorial team

Relieving the strain on your resources.

Avoid misunderstandings

Through accurate illustration of action sequences and terminology management.

A technical product is only really suitable for everyday use when its functionality and benefits are clearly documented. Users must be able to understand its purpose and be able to operate and use it safely. This can be achieved by means of communication tailored to the target group. This requires translation of the technical facts into a language that users can understand in order to convey the necessary information in a comprehensible manner. Whether end users, mechanics, technicians, service staff or IT specialists, we speak the language of your target group and write technical documentation that is convincing across the board.

Guidelines for technical documentation

The technical documentation we produce complies with the latest standards and legislation, thus offering you and your products the greatest possible legal certainty.

Technical documentation pursues two goals: It should inform users so that they can use the product efficiently and without risk. The manufacturers would also like to use the user information to protect themselves from liability claims for damages caused by user misconduct. Even though technical documentation cannot provide absolute legal certainty, it significantly reduces the risk for the manufacturer by ensuring compliance with legislation, directives and standards.

The most important directives in the EU include the Machinery Directive, the Low Voltage Directive, the ATEX Directive, the Pressure Equipment Directive and the Product Safety Directive. They are transposed into national law by the member states. In addition to these product-specific standards, there are overarching guidelines, such as DIN EN 82079-1, which deal with the structure, content and presentation of user manuals, or DIN EN ISO 17100 that regulates the requirements for translation services.

The technical documentation we produce complies with the current standards and legislation, thus offering the best possible legal certainty.

Have technical documentation created

Are you looking for an agency to create an operating manual, user manual, spare parts catalog, product catalog or other technical documentation for you?

Then you’ve come to the right place. We are based in Munich and help you throughout the DACH region to communicate the know-how contained in your products to users, while at the same time contributing to the positive image of your company through intelligent document design.

Have operating and operating instructions prepared

For many products, machines and systems, operating instructions are a mandatory part of the scope of delivery. The more complex the product, the more comprehensive the manual. While in some cases a few words are sufficient, others require several hundred pages. Whether short or long, leaflet or manual – we prepare your product information in a technically precise, yet easily understandable way.

Have technical drawing created

A technical drawing is used to visualize and specify products, systems and components. It visually describes the structure of the represented object and its function. Since technical drawings are extremely complex, it is advisable to have them prepared by experts in order to ensure correct representation, including all necessary dimensions and details. We can produce line drawings, functional drawings, exploded views, sectional drawings, real representations and/or flowcharts as required.

Technical illustrating

Technical illustrations are suitable for a wide variety of content types, ranging from operating, installation and assembly instructions to the presentation of figures and data and the visualization of sequential procedures and complicated processes. We offer you the right graphic implementation for every field of application. Whether you want a simple 2D or 3D representation or complex illustrations such as exploded views or photorealistic drawings – our Munich-based company is the right contact.

Our services in the field of technical illustration

Graphics conversion (rendering) from 3D graphics

Perspective drawings

Text-free instructions for action

Schematic diagrams

Photo editing


FAQ: Frequently asked questions about technical documentation

How does the collaboration with a provider of the technical editing service work, especially when it comes to feedback and revisions?

The precise nature of working with a technical editing service provider can vary depending on the specific agreements and preferences. In general, however, collaboration often follows a similar process.

Requirements analysis: The customer informs us, the service provider, of their requirements and expectations regarding documentation. This includes information such as the scope, format, target group and, if applicable, documentation already available.

Communication: We – as service provider – and you – as customer – maintain regular contact to clarify questions, request additional information and discuss progress. E-mail, telephone, video conferences or other suitable communication channels can be used for communication.
Creation of the first version: As service provider, we create a first version of the documentation based on the requirements and information provided by you as customer. This version may contain a rough structure, main content and important instructions.

Customer feedback: The customer reviews the first version of the documentation and provides feedback on the content, clarity, accuracy and other relevant aspects. Feedback can be provided in writing or in the form of a meeting/telephone call.

Revisions: Based on the feedback, we as service provider undertake revisions and adjustments to the documentation. This may include adding, removing or rewording content, as well as addressing specific customer needs. Several revision cycles may be required to ensure that the manual/instructions meet requirements and expectations.

What technical editing tools do you use for the documentation?

A technical editing service provider can use various tools and software solutions to facilitate the creation, editing and management of documentation.

We primarily use the Schema ST4 CCMS from Quanos Content Solutions GmbH, but we also use Microsoft Word, Adobe Framemaker and/or occasionally InDesign among others.

In addition, to create images, we mainly use tools such as 3DVIA Composer, Adobe Photoshop and Adobe Illustrator.

How long does it take to have technical documentation created by a service provider?

The processing time for technical documentation by a service provider depends on various factors. Some aspects that can affect the processing time are listed here:

Scope of documentation: The number of pages, chapters and sections in the documentation can have an impact on the processing time. More extensive documentation usually requires more time to process.

Product complexity: If the product for which documentation is being created is technically complex or requires specialised expertise, this can increase the processing time. As service provider, we may need to conduct additional research or work with subject matter experts to present the content accurately and comprehensibly.

Existing documentation: If a basic version of the documentation already exists, this can reduce the processing time by using existing content.

Collaboration and communication: The efficiency of collaboration between the service provider and the client can influence the processing time. Clear communication and the regular sharing of information can help avoid misunderstandings and speed up the processing procedure.

Is technical documentation in paper form mandatory in Germany?

The legislation requires that technical documentation be provided in a form that is accessible and understandable to consumers.
It is often common practice to provide printed documentation, but many companies also make this information available online. New regulations, such as the new EU Machinery Regulation, make it easier to provide user information in digital form. Please contact us and we will be happy to explain this in detail.

What tasks does a technical editing service provider perform?

A technical editing service provider takes on various tasks in the area of creating and editing technical documentation. This includes, for example, the authoring of operating instructions, user manuals or technical reports. The service provider may also be responsible for structuring and organising the information to ensure that it is clear and comprehensible to the target group. In addition, they can also take care of updating and maintaining the documentation to ensure that it is always up to date. Overall, as a technical editing service provider, we support companies in effectively communicating their technical information and offering their customers added value.

What are the advantages of technical illustrations in technical documentation?

Technical illustrations offer a number of advantages in technical documentation:

Greater clarity: Complex technical information can be made easier to understand with illustrations. Graphics, diagrams and drawings can clearly represent complex processes, relationships or structures and help readers absorb the information more quickly and effectively.

Visualisation of product details: Technical illustrations make it possible to visually highlight specific product details, components or functions. Clear and precise visualisations can highlight and clarify important aspects of a product or machine.

Error prevention and safety: Technical illustrations can help prevent errors and improve safety. The visual indication of hazard areas, safety instructions or correct handling techniques better inform product users of possible risks or hazards.

Multilingual support: Illustrations can overcome a language barrier because they are easy to understand regardless of the native language. This simplifies the dissemination and use of technical documentation in different countries and ensures better global communication.

Consistency and standardisation: Technical illustrations can help standardise depictions and symbols. The consistent use of graphics in technical documentation makes it easier for users to compare and find information between different products or documents.

Enhanced user experience: Well-designed technical illustrations can improve user experience by presenting complex information in a visually appealing manner. An attractive visual design helps capture users’ interest and motivates them to use the documentation more effectively.

What guidelines and laws must technical documentation comply with?

For legally compliant technical documentation, various laws, guidelines and standards must be observed. This always depends on your product. The aim is to ensure high quality, safety and user-friendliness. The technical documentation we produce complies with current standards and laws and therefore offers you and your products the greatest possible legal certainty.

What role does a risk analysis play in technical documentation?

A risk analysis plays a crucial role in technical documentation. It helps identify potential dangers when using a product and to take appropriate measures to minimise risks. The results of the risk analysis are included in the creation of warnings and safety instructions in the documentation.

How many chapters does technical documentation contain?

Technical documentation contains a number of chapters that can vary depending on the product and requirements. As a rule, the following elements are included: an introduction, general and specific safety instructions, a description of the product, assembly, installation and operating instructions, maintenance, repair and care instructions, technical data as well as information on disposal and the contact details of the manufacturer or service provider.

Carstens + Partner

The experts for technical documentation, technical translations and content management.


Web development and Online Marketing by taismo