Technical writing conveys complex content clearly

The precise nature of working with a technical editing service provider can vary depending on the specific agreements and preferences. In general, however, collaboration often follows a similar process.

Requirements analysis: The customer informs us, the service provider, of their requirements and expectations regarding documentation. This includes information such as the scope, format, target group and, if applicable, documentation already available.

Communication: We – as service provider – and you – as customer – maintain regular contact to clarify questions, request additional information and discuss progress. E-mail, telephone, video conferences or other suitable communication channels can be used for communication.
Creation of the first version: As service provider, we create a first version of the documentation based on the requirements and information provided by you as customer. This version may contain a rough structure, main content and important instructions.

Customer feedback: The customer reviews the first version of the documentation and provides feedback on the content, clarity, accuracy and other relevant aspects. Feedback can be provided in writing or in the form of a meeting/telephone call.

Revisions: Based on the feedback, we as service provider undertake revisions and adjustments to the documentation. This may include adding, removing or rewording content, as well as addressing specific customer needs. Several revision cycles may be required to ensure that the manual/instructions meet requirements and expectations.

A technical editing service provider can use various tools and software solutions to facilitate the creation, editing and management of documentation.

We primarily use the Schema ST4 CCMS from Quanos Content Solutions GmbH, but we also use Microsoft Word, Adobe Framemaker and/or occasionally InDesign among others.

In addition, to create images, we mainly use tools such as 3DVIA Composer, Adobe Photoshop and Adobe Illustrator.

The processing time for technical documentation by a service provider depends on various factors. Some aspects that can affect the processing time are listed here:

Scope of documentation: The number of pages, chapters and sections in the documentation can have an impact on the processing time. More extensive documentation usually requires more time to process.

Product complexity: If the product for which documentation is being created is technically complex or requires specialised expertise, this can increase the processing time. As service provider, we may need to conduct additional research or work with subject matter experts to present the content accurately and comprehensibly.

Existing documentation: If a basic version of the documentation already exists, this can reduce the processing time by using existing content.

Collaboration and communication: The efficiency of collaboration between the service provider and the client can influence the processing time. Clear communication and the regular sharing of information can help avoid misunderstandings and speed up the processing procedure.

The legislation requires that technical documentation be provided in a form that is accessible and understandable to consumers.
It is often common practice to provide printed documentation, but many companies also make this information available online. New regulations, such as the new EU Machinery Regulation, make it easier to provide user information in digital form. Please contact us and we will be happy to explain this in detail.

A technical editing service provider takes on various tasks in the area of creating and editing technical documentation. This includes, for example, the authoring of operating instructions, user manuals or technical reports. The service provider may also be responsible for structuring and organising the information to ensure that it is clear and comprehensible to the target group. In addition, they can also take care of updating and maintaining the documentation to ensure that it is always up to date. Overall, as a technical editing service provider, we support companies in effectively communicating their technical information and offering their customers added value.

Technical illustrations offer a number of advantages in technical documentation:

Greater clarity: Complex technical information can be made easier to understand with illustrations. Graphics, diagrams and drawings can clearly represent complex processes, relationships or structures and help readers absorb the information more quickly and effectively.

Visualisation of product details: Technical illustrations make it possible to visually highlight specific product details, components or functions. Clear and precise visualisations can highlight and clarify important aspects of a product or machine.

Error prevention and safety: Technical illustrations can help prevent errors and improve safety. The visual indication of hazard areas, safety instructions or correct handling techniques better inform product users of possible risks or hazards.

Multilingual support: Illustrations can overcome a language barrier because they are easy to understand regardless of the native language. This simplifies the dissemination and use of technical documentation in different countries and ensures better global communication.

Consistency and standardisation: Technical illustrations can help standardise depictions and symbols. The consistent use of graphics in technical documentation makes it easier for users to compare and find information between different products or documents.

Enhanced user experience: Well-designed technical illustrations can improve user experience by presenting complex information in a visually appealing manner. An attractive visual design helps capture users’ interest and motivates them to use the documentation more effectively.

For legally compliant technical documentation, various laws, guidelines and standards must be observed. This always depends on your product. The aim is to ensure high quality, safety and user-friendliness. The technical documentation we produce complies with current standards and laws and therefore offers you and your products the greatest possible legal certainty.

A risk analysis plays a crucial role in technical documentation. It helps identify potential dangers when using a product and to take appropriate measures to minimise risks. The results of the risk analysis are included in the creation of warnings and safety instructions in the documentation.

Technical documentation contains a number of chapters that can vary depending on the product and requirements. As a rule, the following elements are included: an introduction, general and specific safety instructions, a description of the product, assembly, installation and operating instructions, maintenance, repair and care instructions, technical data as well as information on disposal and the contact details of the manufacturer or service provider.